![]() She had the data in her system and knew how to get it out, but had to produce all these spreadsheets to get answers and repeat that every month,” Thomas shares. “If a student stopped attending classes or using dining services, you can catch potential problems early,” Mulder says.ĭata integration is another biggie: “One woman was telling me about having 20 spreadsheets across her desk. Leaders can also spot behavioral trends, both at individual and campus wide levels. You have the opportunity to really impact the bottom line.”Īt a minimum, trend insights can help leaders forecast and manage resources more efficiently, such as how much food or staffing are needed in dining areas at certain hours, or how many machines or floors spaces are needed to match demand. “All of that data can reveal patterns and those patterns can expose opportunities that would have remained hidden otherwise. “The campus card touches every area of campus, whether it’s someone entering a dining area, attending an athletic event, swiping to access a building or making a payment,” Thomas explains. ![]() Letting data reveal ‘just-right’ resource managementĪside from the ease of mobile automations, there’s much that institutions gain from real-time visibility into campus wide data. Huge difference in productivity, use of resources and student and staff experiences,” she shares. Another school had students simply upload a photo remotely. Speaking of digital efficiencies, Mulder also contrasts what she’s observed in recent campus visits: “One school had a long line of students waiting for their turn to have their photo taken and ID processed. Things have changed since then, with ID management integrations reducing financial processes to just a tap or two on a mobile or computer screen. “Years ago, I was handwriting payment plans and manually posting student payments,” notes Kala Mulder, who served in university finance roles for 17 years before joining TouchNet as director of client success. Accessing account balance and making payments (69%).Virtual class attendance/check-ins (80%).Access to student/staff IDs (83%) and self-serve ID setup/updates (68%).Mobile capabilities at surveyed institutions include the following: “The student ID can help us manage, improve and automate business processes,” she adds.īut how, exactly? In March 2022, TouchNet and Industry Dive surveyed 150 higher education leaders on how they’re using ID management technology to alleviate staff workload, expedite and scale services. “We’re finally seeing higher ed leaders say: ‘Wow, the campus credential can do other things we didn’t expect it to do,’” says Dawn Thomas, CEO of the National Association of Campus Card Users (NACCU). With that in mind, colleges and universities are turning to ID management integrations as a budget-friendly, low-risk path to adding a rich menu of mobile capabilities. From payments to meals, higher ed embraces anytime/anywhere accessĪs is the case for other industries, there’s no question the future of higher education hinges on “Amazon-like” experiences characterized by instant access, personalization and data integrations. Rather, research shows higher ed workers consider “flexibility” as something that can reduce stress, increase satisfaction, improve wellbeing and facilitate family responsibilities, reports EdSurge.Īny way you slice it, workers leaving higher education or coming into higher education from other industries share expectations for the tech-enabled conveniences they’ve experienced everywhere else. ![]() It’s worth noting that flexibility comes in various forms: It doesn’t have to be all remote, all the time. ![]() Natalie McKnight, dean of the College of General Studies at Boston University, believes that lack of flexibility plays a big part in that trend: “It’s a quality of life issue …,” she told Inside Higher Ed: “We’re seeing very much that if you want to hire and retain, you’re going to have to. More than half (57%) of surveyed higher ed employees say they’re at least somewhat likely to look for another job in the next several months, with many seeking remote work opportunities (43%) or flexible schedules (32%), according to the College and University Professional Association for Human Resources. Like other industries, higher education has taken a hit when it comes to employee engagement and retention. Flexible work gains traction in higher ed
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